Terms & Conditions

Effective Date: July 10, 2025
Last Updated: July 10, 2025

1. Introduction

Welcome to www.pawhugg.com, operated by Pawhugg. By using our website and placing an order, you accept these terms and conditions.

2. Products & Orders

  • All items are listed in USD ($) and GBP (£).

  • Items are subject to availability and may change without notice.

  • Orders may be delayed during high-demand periods.

3. Shipping & Delivery

  • We ship to the USA, UK, and select international countries.

  • Delivery time: 5–12 business days, excluding holidays.

  • Tracking details will be shared upon dispatch.

4. Exchanges (No Refund Policy)

  • No refunds or returns.

  • Only damaged items may be exchanged upon valid proof (photo/video).

  • Requests must be made within 7 days of delivery.

5. Intellectual Property

All content, designs, logos, and branding on this website are owned by Pawhugg and protected under copyright law.

6. Limitation of Liability

Pawhugg is not liable for any damages arising from use of this site or from delays in shipping caused by third-party logistics.

🍪 Cookies Policy

What Are Cookies?

Cookies are small files that store information about your device and preferences, used to improve your browsing experience.

Why We Use Cookies:

  • 🛒 Remember items in your cart

  • 📊 Analyze site performance (via tools like Google Analytics)

  • 🎯 Personalize product recommendations

  • 🧠 Store user preferences for easier navigation

Your Choices:

  • You can disable cookies in your browser settings.

  • Disabling cookies may impact your shopping experience.

By using our website, you consent to our use of cookies.

🔁 Exchange & Return Policy

Header: 🐾 Pawhugg Exchange Policy — No Returns, No Refunds

We understand that sometimes things don’t arrive as expected. Our goal is to make it right — with care and simplicity.

💡 Our Simple Policy:

  • ✅ If a product is damaged or defective, we’ll exchange it.

  • 🚫 We do not accept returns or issue refunds.

📦 Eligibility for Exchange:

  • Must contact us within 7 days of receiving the item.

  • Product must be unused, with original packaging intact.

  • Clear photos or videos of the damage are required.

  • Only one exchange per order allowed.

❌ Non-Eligible Issues:

  • Change of mind

  • Incorrect size, style, or color ordered

  • Late delivery unless item is damaged

💌 How to Request:

  1. Email us: support@pawhugg.com

  2. Subject Line: “Exchange Request – [Your Order ID]”

  3. Include:

    • Clear photo of the damaged product

    • Short description of the issue

    • Full name and order number

We’ll verify your claim and process your replacement within 3 business days.