Support

Header: 🐕 Customer Care That Understands Pets
Subheader: We're here for you — every paw-step of the way.

🔍 Common Questions

📦 Where’s My Order?

• Standard delivery time: 5–12 business days (USA & UK)

• Orders are processed in 24–48 hours.

• You can track your shipment using the tracking number sent via email.

• If your order hasn’t arrived within 15 days, please contact us.

💔 My Product Is Damaged – What Now?

• If your item arrives damaged or broken, don’t worry.

• Send us photos within 7 days of delivery.

• We'll offer a free exchange — no return or refund needed.

• Note: We do not accept exchanges for incorrect sizes or accidental orders.

🧾 Order Modifications or Cancellations

• Orders can be changed or cancelled within 6 hours of placement.

• After that, they are automatically processed and shipped.

📩 Get In Touch

• Email: support@pawhugg.com

• US Support Line: +1 (800) 123-PAWS

• UK Support Line: +44 20 1234 5678

• Live Chat: Mon–Sat, 9AM–6PM EST

We aim to respond to all emails within 24 hours.